Frequently Asked Questions


Q: Do you ship outside of the USA?
A: Yes. We ship to anywhere in the world. Please see our
International Shipping page

Q: What is your return policy?
A: Try our products for 30 days. If you are not satisfied, we will refund your money. No questions asked. See our
Guarantee Page for more details.

Q: Can you ship express?
A: We currently only offer First Class Parcel shipping. By standardizing on only one method we are able to reduce the costs of shipping and handling, resulting in lower costs for our customers.

Q: It is a zillion degrees in the summer in my neck of the woods. Can the cream sit all day in a mail box in the sun until I get home?
A: The hottest shipment that we have had so far was to Australia where the product sat all day in a metal mailbox at 104 Fahrenheit. The customer called us with exactly this question. The product was fine.

ShineFree OIl Control Cream and ShineFree MAX

Q: How much should I use?
A: This is a question we get a lot. It appears that in particular our male customers like to use a lot more as compared to our female customers. It really only takes a small amount to cover the area that you wish to treat. The cream spreads very easily and absorbs very quickly into the skin. You should not be able to see any cream after application. If your face is white, you most definitely used too much :-)
Our female test panel members reported that the 0.25 Oz jar lasted about two weeks. If you like to "lay it on thick", we suggest you purchase the 1.5 Oz jar. It offers 6 times the amount for only 2 times the price.

Q: Can I use it more than once a day?
A: Yes you can. However, remember to use a sunscreen or stay out of the sun. Citrus essential oils can make the skin more sensitive to the sun. This is why we recommend its use as a night cream. Our research has shown that effective oil reduction is achieved with once daily use, but you can apply it twice daily if preferred.

Q: Can ShineFree OIl Control Cream and ShineFree MAX be combined with acne treatments?
A: You likely will find that the oil reduction achieved with Sana Fela will aid in acne reduction as well. Because Sana Fela is non-drying, it will not harm your skin to combine it with acne treatments.

For a non irritating acne treatment, try Sana Fela Tea Tree Acne Treatment to combat acne. It can be used well in conjunction with Sana Fela Shine Free products. Simply first apply the Sana Fela Acne Treatment directly to the affected acne area, and allow it to dry. Then apply the Sana Fela Shine Free product of your choice.

Sana Fela Acne Treatment

Q: How does your product compare to benzoyl peroxide based products?
A: Well, we think it is much better! :-)
Actually, you can expect results similar to benzoyl peroxide based products. However, the big difference is that our product is soothing for your skin and does not dry it out at all whereas benzoyl peroxide can be quite harsh and drying for your skin.

Q: Can Sana Fela Acne Treatment be combined with other acne products?

A: There is no data that says that you can't. However, keep in mind that when you use more than one product at once, it can be hard to decide whether beneficial (or non-beneficial!) effects are due to one product or the other.